Calidad en el servicio de la agencia de viajes malina URPI tours S.A.C. del distrito del cercado de Lima

Abstract

La muestra usada fue no probabilística, por conveniencia, realizada a 100 personas clientes de la agencia de viajes Malina Urpi Tours con edades de 18 a 44 años entre hombres y mujeres, la técnica que se utilizo fue la encuesta personal con un cuestionario de 10 preguntas. La primera conclusión es que La agencia de viajes. brinda una calidad de servicio regular, ya que debe ser permanente y no eventual Sin embargo el descuido de algunos detalles, y el no corregir algo equivocado a tiempo por parte de la empresa o sus colaboradores, crece y origina un problema mayor.

The sample used was not probabilistic, for convenience, made to 100 people clients of the travel agency Malina Urpi Tours with ages of 18 to 44 years between men and women, the technique that was used was the personal survey with a questionnaire of 10 questions. The first conclusion is that the travel agency. It provides a quality of regular service, since it must be permanent and not eventual. However, the neglect of some details, and not correcting something wrong in time by the company or its collaborators, grows and causes a bigger problem. It was also possible to conclude that the customer service lacks strategic planning to guide the attitude, attitude and behavior of the staff; that reinforce the quality of the service provided, to increase the solution and satisfaction of the users, the attention is rated as regular.