Calidad de atención domiciliaria de enfermería y satisfacción del paciente adulto mayor, centro de salud Juan Perez Carranza, 2017
Date
2017-08-28
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Abstract
El trabajo de Investigación tuvo como objetivo determinar la relación que existe entre la calidad de atención domiciliaria de Enfermería y el grado de satisfacción del paciente adulto mayor, en el Centro de Salud Juan Pérez Carranza, 2017. Se trata de una investigación de método descriptivo, tipo cuantitativo, nivel aplicativo. Realizada en una muestra de 141 adultos mayores, la selección fue realizada utilizando un muestreo probabilístico aleatorio simple; para la recolección de datos se utilizó un cuestionario y una guía de observación, elaborados por la Lic. Guisella Jennifer Huatuco Henríquez en el año 2009, validado con un Alfa de Cronbach de 0,839 y 0,822. Instrumento que fue adaptada por la autora.
Encontrándose como resultado que los pacientes perciben un nivel de calidad de atención regular 42,55% en la dimensión interpersonal. Un nivel de calidad de atención regular 45,39% en la dimensión técnico científico y un nivel de satisfacción regular 50,35% en la dimensión organizacional
The objective of the research work was to determine the relationship between the quality of nursing home care and the degree of satisfaction of the older adult patient, health center Juan Pérez Carranza, 2017. This is a descriptive method research, quantitative type, application level. Performed in a sample of 141 older adults, the selection was performed using a simple random probabilistic sampling; for data collection, a questionnaire and an observation guide were used, drawn up by Lic. Guisella Jennifer Huatuco Henríquez in the year 2009, with a Cronbach Alfa of 0.839 and 0.822. Instrument that was adapted by the author. Finding as a result that patients perceive a level of quality of regular attention 42.55% in the interpersonal dimension. A level of quality of regular attention 45.39% in the technical scientific dimension and a level of regular satisfaction 50.35% in the organizational dimension
The objective of the research work was to determine the relationship between the quality of nursing home care and the degree of satisfaction of the older adult patient, health center Juan Pérez Carranza, 2017. This is a descriptive method research, quantitative type, application level. Performed in a sample of 141 older adults, the selection was performed using a simple random probabilistic sampling; for data collection, a questionnaire and an observation guide were used, drawn up by Lic. Guisella Jennifer Huatuco Henríquez in the year 2009, with a Cronbach Alfa of 0.839 and 0.822. Instrument that was adapted by the author. Finding as a result that patients perceive a level of quality of regular attention 42.55% in the interpersonal dimension. A level of quality of regular attention 45.39% in the technical scientific dimension and a level of regular satisfaction 50.35% in the organizational dimension
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Keywords
Satisfacción, Técnico científico, Organizacional, Comunicación, Percepción, Satisfaction, Scientific technician, Organizational, Communication, Perception